Telstra
Business

How telecom businesses like Telstra can improve service experience

Telstra is one of the major telecommunications players in Australia and has Optus as its lead competitor. Despite its size and relative ubiquity, there are still many ways that the company can improve, particularly in regard to customer service. Telstra has somewhat of a notorious reputation for using foreign call centres to handle customer service …

Commonwealth Bank
Business

How Commonwealth Bank became one of the ‘big four’ in Australia

Commonwealth Bank (also known as CBA or Commbank) is a multinational Australian bank that has a foothold in Asia, America, Europe, and more. It is known for providing a wide range of different financial services, namely insurance, superannuation, funds management, investment and brokerage. It is one of the largest companies in Australia and is part …